Posts Tagged ‘Proven’

So far this week, we’ve taken three hammers to the toughest nut in B2B Social Media: Selling in an environment that hates sales pitches.  Today’s cudgel?   Organizing an industry-changing movement through a network like Ning.

There’s already a lot out there about creating movements through social media.  So let’s hit the one topic that’s overlooked: getting management to sign off on this experimental and pricey technique.  How to do it?  Try the “Glow, Slow, Grow” formula.

I admit you can create comprehensive communities using Ning’s tools and basic graphics.  But B2B-class Nings will require pricey customization — meaning coders — and high-end design elements to attract your discriminating audience. How do you get around it?  Skip it for the moment.    Just go for a “Glow:” a great looking skin that dresses up Ning’s already impressive usability.  The look communicates what the site could be, and you lower expectations proportionately with the next step: “Slow.”

“Slow” refers to community member recruitment.  Start really small with a graduated pilot.  First with five people, then ten, then 20, and up to a couple hundred.  You tell people from the start (people who already know and trust you) that this is an experiment.  They’ll find that aspect intriguing, and it lowers expectations about bells and whistles.  Run the community for a couple months, or just long enough to gather metrics and have a proof of concept for the bosses.  If the proof is there, the funding will follow.

Once sign-off is secured, go to the “Grow” phase.  Big time.  Build out the customized features, add beautiful layers to the skin and community experience, and then open the doors to the wider world.

Glow, Slow, Grow.  You’ll have your community, your thought leadership position, new connections to test drive and a long list of qualified leads to pursue.

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In this third in a week-long series of posts, we continue to tackle the toughest problem in B2B Social Media:  How to generate sales in an environment that hates sales pitches.  Solution #3?  Set up a wiki to crowdsource research that contributes to the industry.

Before we proceed, a note on ethics.  It’s unethical to set up a front group.  It’s perfectly fine to set up a group where everyone is working towards a common goal and everyone recognizes that there are business benefits to rubbing shoulders. Thankfully for all of us, there’s a self-correcting mechanism with this type of activity.  If your group isn’t truly focused on a mutual goal, or if it’s more about you than it is about them (customers, stakeholders, etc.) it will fail. Fast.  So the only way to do this right is to follow the ethical, transparent, virtuous path.

In B2B land, this is pretty straightforward.  Executives frequently join groups that are trying to do something worthy while enjoying the relationship building opportunities and intellectual stimulation.

Oh – if you sped through the text after the word “ethics,” go back and re-read it.  The ethical stuff isn’t a disclaimer.  It’s the most important part of your campaign.

Great. Don’t you feel better now?  Here we go…

In the olden days — you know, 2006 — getting industry elites to gather and get something done was very hard, expensive, or both.  You had to create a formal group with rules, pay for gathering places, hope that two or three times a year wasn’t too much to ask of your volunteers to meet. Generally, it’s herding cats.  If you were a big company, you have the resources and cachet to pull it off occasionally.  But now, no matter what size the organization, the tools available to B2B social media pros make the process a breeze.  Consider: geographic barriers? Gone.  Scheduling barriers? Gone.  Cost barriers? Non-existent. And with wikis, people already have a good idea of how they work from Wikipedia.  Everyone’s pre-trained in the process that will be used.  Talk about low friction.

So first, you need a common goal.  Some never-fail options include:

1. Creating a new industry standard

2. Charting an industry’s future

3. Ethics

4. Educational standards for the field

5. Outreach to other sectors where cooperation would benefit everyone

6. Compiling the lost history of the industry

7. Intra-industry groups (think retired execs paired with interns)

Of course you have to run some litmus tests:  you must pick something that’s unique, represents a real need, and taps an existing vein of passionate participants.

Make the mission simple, technical and as narrow as possible.  As with yesterday’s method of spurring debates, the more fine-tuned the mission is, the more dedicated its participants and the easier it’ll be for people to find their work product through search.

Now go get a wiki.  Browse to wikia.com and you’ll find everything you need.

If you can, use ancient technologies like the telephone, or even — shocker — physical get togethers to kick things off.  Never underestimate the communal binding power of handshakes. Real-time chats and video chat also make people feel they’re in a room together.  It definitely doesn’t need to happen all the time, but once in a while will help build cohesiveness.

The rest of the process is classic community management.  Set clear milestones so people feel that they’re accomplishing something.  Recognize group members for their contributions.  And don’t be afraid to declare victory and disband when the goal is met.

Oh, and you DID make a relationship or two — or 10 — that led to sales, right?  And the de facto industry leadership standing that will lead you to tons of other relationships?  That’s in your right pocket now.  And the ability to charge a premium, shorten sales cycles and even expand into a new field at a lower cost?  Make sure you check that box as well.

Have you seen a wiki that follows the principals above?  Link to it in the comments and we can ask the group members about their own experiences and benefits reaped.

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In yesterday’s post, I addressed the most difficult question in B2B Social Media:  How do you sell in an environment that hates sales pitches?  Strategy #1: Use a LinkedIn group to bring together experts and customers online in ways that would never happen offline. Here’s the five-step process that I’ve used with very solid success:

1. Identify a “latent community.”  This is a term I use to describe a group of people who are in a community, but won’t know it until you tell them.  They have a lot in common, and are facing similar problems, but don’t yet know that there are other people out there like themselves.  This takes a decent amount of creativity, and it’s worth taking a lot of time to consider.  If you know a targeted market well, look for its its conversational pain points.  ”If only the R&D guys would talk to the lawyers.”  Or, “There’s a big problem coming for people in XYZ position and they don’t yet know it yet.”  Another would be, “This is an emerging field that should have a trade group but hasn’t hit critical mass yet.”  The lists of people that flow from these types of questions are your latent community members.

2. Come up with a snazzy name for your group.  Something that sounds interesting and leader-like that people will feel proud to join.  Remember, people join communities as a way of expressing their identity.  Focus your group on something that brings out an element of their aspirations.  You’ll need a good logo.  No one wants to join a group that looks unprofessional or would cause their peers to judge them badly.  Do a search for “logo” and a relevant keyword on iStockPhoto.com and you’ll find some stunning pics to work with, and they’re all relatively cheap — under $20.

3. Prepare the invitation.  The invitation is everything.  It explains the problem, introduces the person to a community that is tailor made for them.  It expresses the group’s need for this person’s participation.  It also need to come across as somewhat established or certain to be established so that they don’t think they’re the main draw.

4. Once people accept the invitation (as the moderator you control various settings that open or close the virtual gate), send an introductory email.  I recently got one from the B2B Social Media group that was outstanding.  It made clear that spammy comments wouldn’t be allowed and reserved the moderator’s right to delete them.  Beyond that it set high expectations for participation, all of which made the group seem more special, serious, and worth my time.  In that moment the group became even more valuable to me.

5. You’ll need a content strategy.  Hopefully you’ve read up to this point before setting up your group!  But be careful.  Content strategies that rely just on you are sure to fail.  You’re not running a magazine here. You’re creating a community.  In the beginning, communities need to be cultivated.  Water them with introductions between group members, industry news to debate, recognition of contributions, and throwing out interesting questions for the group to discuss.  Although you’re the group leader, the role you want to achieve is merely group member.  Equality breeds trust.  And trust is the basis for sales. Don’t forget that most of the group’s value isn’t what’s being discussed, it’s the connection to the other people discussing it. To that end, keep membership requirements tight. Don’t let in people who aren’t perfect for your group.  Just as perfect members make a group’s value rise, imperfect ones will make it fall.

Congratulations!  Having followed the steps above, you’re a thought leader and trusted  member of a highly targeted community.  Now start making direct connections, use the phone, meet in person and make some sales.

Have you set up a group along these lines on LinkedIn?  Share your story and the lessons learned below.

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Limited print space and air time trained generations of PR professionals to keep things short. Complex topics are crammed into one-page press releases; sound bites are substituted for detailed Q&As.  But if you’re speaking to the exact right audience, you can go on for pages of text and hours of video.  They’ll read and watch for hours and thank you for it.  This content is your intellectual hook for sales.  But don’t confuse it for your bait – the 140 character tweets, the 50-word blog posts, the three sentence comment under other people’s articles — that attract your audience to the hook.  Those must be shorter, sharper and more prolific than ever.

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Though B2B PR professionals are adding blogs, Twitter, Wikipedia entries and other social mediums into their reputation audits, they often omit a critical medium: search results.  Even if a company has someone focused on SEO, their mission is probably sales and increasing customer flow to the website.

But are they doing searches like “Company Name” and “CO2?”  Or “Company Name” and “strikes?”  How about “CEO Name” and “DWI?”  These aren’t searches that customers perform – they’re searches that investigative journalists, angry bloggers and political staffers looking for an example to make.

The good news is that these searches are easy to perform.  The bad news is that the total list of terms to search with your company’s name is known only by Google.  The best you can do is be creative and suspicious.  Just like those journalists and bloggers you’re trying to get ahead of.

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